Frequently Asked Questions
YES! While the majority of our work is virtual we do offer amazing in-person events in the New York City Tri-State area, please request a quote and one of us will get back to you in a jiffy!
Select the Request a Quote button from any page and complete our brief form. We will get back to you quickly with all the details for your event!
After your event is confirmed and payment received, you will be connected with a dedicated person from our booking team. They will be available leading up to the date of your event to answer any questions. On the event day, log in – and everything will be ready!
We’re a global entertainment company operating 24/7 in all time zones worldwide!
We use Zoom as our primary platform. We can also use Google Meets upon request. We don’t offer our experiences on Microsoft Teams due to their limited functionality for our mysteries.
No, you do not have to have your camera on however, interactive experiences are designed for full engagement. While, on occasion, individuals choose not to turn their camera on, it’s okay, but it simply will not be as engaging or fun for you! Imagine going to a party where no one can see you. 🙂
No, we work with companies, students, and everyday individuals looking for some amazing live online activities from all around the world!
All of our content is in English. Talk to us if you or your group members have limited English language abilities! There are things we can do from our end to make things easier to comprehend!
You can take our word for it; however, if you’re still unsure, we’re happy to have you experience one of our shows to see if we’re a match. Please email firstname.lastname@example.org so we can get you to experience one of our events!
8 + is ideal. However, if you have younger students, our content is very flexible and can always be adapted! Please email specific questions to email@example.com.
We LOVE repeat customers. Please reach out to us by email at firstname.lastname@example.org and let us know how we can help!
For our mysteries, we typically divide individuals into groups randomly; however, if you would like us to divide individuals into particular teams, we can totally accommodate, please reach out after your event is booked, and we will get you all set up.
If you should lose internet access or zoom glitches in the middle of the experience and you find yourself outside the call, have no fear! Simply rejoin the call at your earliest convenience. You may be held in the waiting room for a few minutes while our facilitators are otherwise engaged, but you will be re-admitted as soon as possible. Your team mates will catch you up in the event you missed anything!
- If you need to cancel an event, please contact email@example.com ASAP! Please notify us before the events are scheduled to date. We will try to do everything in our power to reschedule your event if that’s an option; if that isn’t an option, this is our cancelation policy:
- Cancellation notification between 0 – <24 hour’s before the scheduled performance time LIT will charge the client (or retain payment) equal to 50% of the total invoice amount.
- Cancellation notification between 24 – <72 hour’s before the scheduled performance time LIT will charge the client (or retain payment) equal to 25% of the total invoice amount.
- Cancellation notification 72 or greater hour’s before the scheduled performance time LIT will not charge the client for cancellations when notice is provided in advance of 72 or greater hours. Any payments received for the canceled event will be credited to future performances.